IT Knowledge Assistant for an IT Operations Team
Client: Qlos (IT managed services company)
- Challenge
- ITOps engineers spent significant time searching across Confluence, Jira Service Management, and ClickUp for relevant runbooks, incident history, and configuration docs during active incidents. That slowed down resolution.
- What we built
- A conversational AI assistant integrated into the team's daily workflow, capable of querying all three data sources simultaneously. Engineers ask questions in natural language and get grounded, source-linked answers in seconds.
- Result
- Significant reduction in time-to-answer during incident triage; single interface replacing three separate search experiences.