Skip to main content
Trilagi
EN (English)PL (Polski)

Service

AI Communication & Assistants

An AI assistant your team will actually use, right where they already work.

We build AI assistants embedded in your existing communication tools: Microsoft Teams, Slack, or custom chat interfaces. No new apps to learn. No context switching.

Discuss your project All services

What we deliver

AI Communication & Assistants services

  • Microsoft Teams AI Assistant

    LLM-powered assistant natively integrated into your Teams workspace.

  • Slack AI Integration

    Conversational AI agent accessible directly in Slack channels.

  • Enterprise Chatbot

    Customer-facing or internal chatbot grounded in your organization's knowledge base.

  • Customer Service AI

    AI-assisted support with live knowledge retrieval, reducing resolution time and agent load.

Best for

Companies that want every employee to have AI in their team chat, such as Microsoft Teams or Slack.

Case studies

Related project

Teams Service Desk Assistant for Customer Tickets

Client: Qlos

Challenge
ITOps engineers handled customer communication in Jira Service Management while coordinating their work in Microsoft Teams, constantly switching tools to check ticket queues, assess priorities and reply to customers. Understanding an incident also meant searching previous tickets for similar issues, related technical problems and recent changes to the customer's environment.
What we built
A Microsoft Teams assistant connected to Jira Service Management that lets engineers reply to customers and view their assigned tickets directly in chat. It categorizes incidents, assesses their urgency and criticality, and summarizes similar or technically related tickets, pointing out potential links to the customer's other issues and recent changes to their environment.
Result
Customer communication, ticket triage and relevant incident history brought together in Microsoft Teams. Engineers review related issues and recent changes alongside the current ticket, so they can investigate with better context and less manual searching.

Other services

Contact

Let's talk about your project.

Let's set up a 30-minute call about what you need and how we can help.

Meetings are booked through Microsoft Bookings. See how we handle your data in our privacy policy.